Frequently Asked Questions

Frequently Asked Questions

Q: I am interested in one of your rental properties.  What is the process for moving into this property?

A: First, you will contact us about viewing the rental property.  Once you have viewed the desired rental property, you will be able to complete our online application and send us the information requested.  Once approved you will receive an official approval letter. The security deposit must be received within 48 hours and a lease executed in 14 days of the notice of approval.

Q: How do I schedule a showing?

A: You may either call us at 360-307-8114, email us or submit your request through our website. Be prepared to provide us with the most convenient days/times for your upcoming property visit.

Q: When are showings available to schedule?

A: We are available to show properties on Monday through Friday, between 9:00am and 5:00pm.  We will work with you to accommodate your showing time preference, but please consider having a couple alternate times as a backup.

Q: Can I submit an application to be pre-screened?

A: No, unfortunately we do not pre-screen applicants for approval.

Q: How much is your application fee?

A: Our application fee is $40.00 per person 18 years or older, regardless of marital status.  This is a non-refundable fee.

Q: What is the application process exactly?

A: Our application process begins by having you fill out our online application form.  Once completed, and your application fee has been successfully paid, we will run a credit, criminal, and background check on all applicants.  Verification of rental history and employment will also be determined.

Q: How long does your application process take?

A: We do our best to be complete and thorough with our application process, and our standard processing time is within 24-48 hours. The time depends on how long it takes to receive the all documentation from you, your employer, and past landlords.

Q: How do I secure the property so that no one else gets it before me?

A: Once your application has been approved, you will have 48 hours to turn in your Security Deposit.  We will not send an official approval letter to anyone else on this property during that time.

Q: Is my Security Deposit refundable?

A: Your Security Deposit is refundable when a lease is executed or if a change in the conditions of tenancy occurs after we receive your Security Deposit. However, if the applicant(s) choose to withdraw their application, the Security Deposit is non-refundable.

Q: What does it cost to move-in?

A: Move-in costs include your first month’s Rent and Security Deposit (possibly pet deposits and HOA fees associated with the property).  As each property is different, please review the individual web page listing for that property’s Rent and Security Deposit amount.  All deposits are refundable.  All fees are non-refundable.

Q: What is your pet policy?

A: The acceptance of pet(s) varies by property; please review the individual web page listing for that individual property description and review our separate animal policy.

Q: How much is the pet deposit?

A: Our pet deposit is $600.00 per cat and $600.00 per dog.  Your pet deposit is fully refundable minus any charges warranted from the tenancy.

Q: Who pays utilities?

A: Please consult the individual web page listing to determine who pays for the utilities.  In most cases, tenants are responsible.

Q: How many square feet is the property?

A: Unfortunately, we do not take property measurements due to legalities.  However, if the square footage is known, it will be indicated on the web listing and comes from county records.

Q: What is the process if I would like to move-out?

A: We must receive formal notice via our online Resident Portal at least twenty (20) days prior to the end of your lease or rental period. Best rule of thumb- 10th day of the month is your deadline.  Then, on the day of your move-out, you’ll be required to return all your rental property keys to our office.  Once we receive your keys, this will terminate your tenancy. We have 21 days to disburse your security deposit.